To much communication!

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 oof- hope you all are doing better than me. It's been a rough week and I'm handing in the first draft of my portfolio Wednesday so wish me luck!

Anyway, my thoughts for this week are on how our providers are over-inundated with ways in which people can communicate with them throughout the workday. We have page, text, desk phone, personal phone, email, voicera phones, in basket in Erecord, and instant message in record just to name a few. For some odd reason, the hospital has been increasing the amount of ways in which you can contact a provider. I find the amount of ways a person can contact me to be overwhelming, and often forget where I saw crucial information because we have so many platforms. I can't imagine how stressful it must be for the doctors! About a month ago I had overheard three of our oncology doctors discussing how horrible this has been and how they cant keep track of everything. It also made them seem more available than they actually are and makes it hard to prioritize. I noticed that as of today, the University sent out an email saying that all providers were to change their availability status in erecord in order to help mitigate the amount of messages that are being sent to them. I think this is a step in the right direction, but that much more can be done in the future to help minimize the unnecessary amount of ways we and fellow medical staff can be contacted. 

Comments

  1. Anna V.October 31, 2023 at 4:01 PM

    I am with you about the portfolio, that's me this week as well! I can't imagine having a constant stream of messages coming at me and multiple platforms to switch between, as well. What happens if you need to quickly access a message from a colleague? Hopefully changing availability in erecord helps to slow things down.

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  2. Samantha MatherneOctober 31, 2023 at 8:59 PM

    Even working at a library, I sometimes get frustrated with the multiple ways of contact from people between branches. There's email, phone, interoffice envelopes, Microsoft Teams...which we cannot really use at my branch on a personal level, because we share one desk and various work stations. You sent me what when and how? Hold on...I'll go check.

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    Replies
    1. Samantha MatherneOctober 31, 2023 at 9:00 PM

      I meant, at my branch we cannot really use Teams, except as the full branch staff account. Then, there's individual work emails and our staff reference email account...Hold please....still looking...

      Delete

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